LiteRider ENVY Power Wheelchair

Golden Technologies Manufacturer Warranty

Mobility Scooters Direct honors a manufacturer’s warranty on Golden Technologies power wheelchairs. The consumer must have the warranty registration form filled out and sent to Golden Technologies to file a claim.

Golden Technologies has provided information throughout the owner’s manual in regards to proper usage and care of your power wheelchair. Failure to adhere to this information will void the warranty of the power wheelchair, it’s parts and the batteries supplied by Golden Technologies The following warranty is granted only to the INITIAL Consumer who has purchased our product and commences on the Date of Purchase by the Consumer from an Authorized Golden Technologies’ Provider. The Consumer must have a warranty registration card filed with Golden Technologies to receive service.

Lifetime Limited Warranty

In the event of defective materials or workmanship, Golden Technologies will repair or replace at our option any of the following structural frame components found to be defective by an authorized Golden Technologies representative:The parts include the steel frame, frame welds, and seat post.

Limited 13 Month Warranty

For the period of thirteen months from the date of purchase, in the event of defective materials or workmanship, Golden Technologies will repair or replace at our option any of the following drive train components found to be defective by an authorized Golden Technologies representative: Motor / Gearbox Assembly & Brake Assembly (electrical function only).

For the period of thirteen months from the date of purchase, in the event of defective materials or workmanship, Golden Technologies will repair or replace at our option any of the following electronic assemblies found to be defective by an authorized Golden Technologies representative: electronic controller, wire harnesses (excludes boot covers), battery chargers.

Note: An increase in operating noise of the transaxle DOES NOT constitute a defect. With normal wear and tear, operating noise is expected to increase. While charging the batteries, it is normal for the battery charger to heat up. The charger is not defective.

One-Year Limited Warranty for Batteries

Warranty Exclusions

Golden Technologies does not provide warranty on any of the items that may require replacements due to normal wear and tare of day to day usage, tires and tubes, abs plastic shrouds, armrest pads, motor brushes, brake pads, bulbs, fuses, and upholstery.

The warranty also excludes the following, loss or theft of items or unit, damages caused by battery fluid or leakage, abuse, misuse, failure to adhere to instructions from owners manual, accident or negligence. It also does not cover improper operation, maintenance or storage. It also does not cover commercial use or other than normal, exceeding the weight capacity of the unit. They do not cover repairs by an unauthorized person once the unit has been tampered with, or circumstances beyond the control of Golden Technologies.

Warranty Service

Warranty work must be performed at an authorized Golden Technologies provider. A third party who does not deal direct with Golden is not authorized to perform work on any Golden Technologies products. All work is warrantied at Golden Technologies discretion. Please read your manual to read the full warranty on your specific product.

E-Wheels Warranty Info - Medical Scooters Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components, seat post and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.

Six Month Warranty

Six (6) Months from the date of purchase on the batteries and charger. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.

WARRANTY EXCEPTIONS AND EXCLUSIONS Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers. Damage, Accidental Damage and Misuse Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.

Second Hand Owners and Reselling

No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.

HOW TO MAKE A WARRANTY CLAIM Initiating A Warranty Claim

To initiate a warranty claim, please contact Ewheels service department by calling or by email at “[email protected]”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.

Returning Faulty Parts

Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

SHIPPING DAMAGE AND SHIPPING POLICIES Shipping Damage

In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps.

Shipping – Domestic

When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.

Shipping – International

When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the original purchaser. International and offshore end-users must contact Ewheels directly to initiate the warranty process.

*Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded*