Return Policy - Mobility Scooters Direct

How do I return an item?

We hope we’ve done a great job at showing you all relevant information about our products but understand the numerous reasons why returns must be made. Please utilize our Contact Us page and fill out the form. We will have a customer service representative get back you as soon as possible.

All returns must be pre-authorized by Mobility Scooters Direct and made within 5 days of receipt of product(s). A return authorization (RA) number must be obtained from our office before returning any merchandise.

Ship merchandise prepaid and insured to the address specified over the phone or in email, after obtaining a RA number from our office. Make sure to include the original packing slip or invoice. Returns not due to warranty claims, or factory error are subject to a 20% restocking fee. Custom orders may not be returned.


Keep your original carton and packing materials for safe transport! Please carefully repack the items in their original packaging so they are secure and tight inside the box. You must have a Return Authorization number to ensure that your return is processed. Email or call for an RA number and instructions on how and where to return your order. Please send a detailed explanation about your return. 

You will be responsible for the return shipping cost. To protect yourself, use a delivery service that has a tracking # and insurance. A refund will not be given on merchandise that is lost by the carrier. You must write the RA number on the outside of the package you are returning. Returns without a RA number may be refused and sent back to you. 

If the item you are returning is defective or was shipped in error by us, we will send a UPS call tag to retrieve your package, repair it or send a replacement. NOTE: Some manufacturers will replace the item entirely at their own expense. Others, will only send parts to correct the damage. 

Upon receipt of the returned item and approved evaluation we will credit your credit card. 

Disclaimer:

Drop shipments are shipped directly from our vendors. Returns may be subject to our vendor’s return policy and may incur a restocking charge. Purchaser is responsible for all freight charges unless an item was shipped in error or is defective. 

All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be responsible for return shipping charges. 

We will do our best to cancel your order upon request before it ships. However, if your item has already shipped, our regular return policy will apply. 

Please inspect your package when it arrives. If it is defective, you must notify us within 3 business days of delivery. 

Occasionally, a manufacturer will request that you discard a product if it is damaged beyond repair. The manufacturer may not want the product back, and under this ”rare” circumstance, it is our policy that it will be the customer's responsibility to discard or recycle the product at a local waste management facility. We ask however, that all customers wait for instructions from us before discarding any product. 

Occasionally a manufacturer will make changes to a product shown online at MobilityScootersDirect.com; Mobility Scooters Direct is not responsible for minor manufacturing / manufacturer design changes that may occur with a product. We are not responsible for slight variations in color that may exist in certain products. 

Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.
 

If you paid a shipping fee on your original order for expedited, international or other shipping it is Non-Refundable even upon return of your order. Please note that returns may go back to a different location than they originated from. If you return an item to our warehouse in California without a Return Authorization Number the cost we incur to ship the item to the manufacturer's warehouse on your behalf will be deducted from the amount of your credit, if any. 

Not returnable:

Custom made products are not returnable. 

Disclaimer Regarding Website Errors: We make every effort to ensure that descriptions, dimensions, pictures and prices are accurate in our database. Should a pricing error arise we will make every attempt to inform the customer. However, we reserve the right to supply or not to supply a product. Products may vary slightly in design and/or color from the illustrations and are subject to change without notice. Prices are subject to change without notice.