Service Contract
Service Contract With Most Products
Free Shipping
Free Shipping On Most Products
Lowest Price
Price Match On Most Products
Factory Warranty
Factory Warranty On Most Products
Same Day Shipping
Expedited Shipping On Most Products

Shipping Information – Mobility Scooters Direct

Mobility Scooters Direct offers FREE ground shipping on most orders in the USA when shipped directly from the manufacturer's warehouse (drop-ship). Shipping is not free if we ship a unit from our local warehouse or showroom because the free shipping promotion has been utilized when the manufacturer drop-shipped the unit to our location already. 

Due to global supply chain issues, suppliers are imposing surcharges and increased shipping costs. In some rare cases, large freight shipments may require additional shipping costs due to unforeseen increases in freight shipping costs. This is typical in areas that are rural and very far away from the shipping origin point (i.e. Washington, New York, California, etc). If additional freight shipping fees are required, our team will notify you right away. If the fees are not paid, we will refund the order and cancel the order. 

All orders shipping to Hawaii & Alaska will be subject to additional shipping charges. Our customer service team will call and/or email you after your order is placed if you did not get charged for shipping to Hawaii or Alaska. If the fees are not paid, we will refund the order and cancel the order. 

With so many brands we carry, some products from certain manufacturers may take longer depending on the type of product you are ordering and if any customization is required.

Some items may take longer to arrive. You can always contact our customer service team to get a shipping ETA or fill out a help ticket for a faster response. 

Unless the item you purchased is on back order, most travel, folding, and compact mobility products leave the warehouse within 2-5 business days (this also includes parts & accessories). Custom chairs with non-standard seat sizes or other custom options can take from 1-2 weeks to ship, depending on the manufacturer. Travel and folding mobility products are delivered via UPS or FedEx in most cases. Full-size and heavy-duty products are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.

Mobility Scooters

If there is a back order, our sales team will notify you right away to let you know how long it will take for your order to ship. Keep in mind that due to global supply chain issues and the pandemic aftermath, shipping ETA's are subject to change and there might be delays that are out of our control. 

Travel Mobility Scooters – Typically shipped within 1 to 3 business days and arrive within 1 to 2 weeks after shipping in most cases. 

Full Size or Heavy-Duty Scooters – Typically shipped within 2 to 5 business days (unless it is customized) and delivered within 5 to 10 business days after shipping.

Note: Custom orders such as fabric upgrades, elevating seats, upgraded tires, lighting, turn signal, or special seating sizes will require additional time to leave the facility. This time can take on average from 1 to 3 weeks. These are historical averages and delivery times may change.

Power Wheelchairs

If there is a back order, our sales team will notify you right away to let you know how long it will take for your order to ship. Keep in mind that due to global supply chain issues and the pandemic aftermath, shipping ETA's are subject to change and there might be delays that are out of our control. 

Travel Power Wheelchairs – Typically leave the warehouse within 1-3 business days. Delivered via UPS or FedEx. Typically your order will arrive within 3 to 7 business days after shipping. 

Full Size or Heavy Duty Power Wheelchairs - Typically shipped within 2 to 5 business days (unless it is customized) and delivered within 5 to 10 business days after shipping.

Note: Custom orders such as color upgrades, elevating seats, upgraded tires, lighting, turn signal, or special seating sizes will require additional time to leave the facility. This time can take on average from 1 to 3 weeks. These are historical averages and delivery times may change.

Lift Chair Recliners

If there is a back order, our sales team will notify you right away to let you know how long it will take for your order to ship. Keep in mind that due to global supply chain issues and the pandemic aftermath, shipping ETA's are subject to change and there might be delays that are out of our control. 

All lift chairs typically ship within 3 to 5 business days after replacing your order. They typically arrive within 1 to 2 weeks after shipping.

NOTE: Any customized lift chairs will delay the shipping by around 1 to 2 weeks. This includes builder chairs that are XXL, as well as chairs that are ordered with fabric options that are not listed as "quick ship". 

Accessories

Parts and accessories typically ship within 1 to 3 business days and arrive within 3 to 5 business days after shipping. 

Please note that any accessories added to your order may not be shipped with your mobility device. Please note that your accessories are sometimes shipped via a third party, in the event we can not cover inventory. It is in our best interest to get you your products as quickly as possible.

Promotion Items

Please note that our promotional items are not shipped from any of our manufacturers. These are Mobility Scooters Direct branded items. They will ship from Florida via USPS. Please allow up to two weeks for delivery of your free accessories. Accessories included with your order do not have any retail value, and they may not be refunded.

Please follow the steps below BEFORE SIGNING for and ACCEPTING Delivery:


NO VISIBLE DAMAGE:

If there are NO visible holes, rips, dents, or tears to any of the packaging, then please sign and accept your delivery without making exceptions.


VISIBLE DAMAGE:

If there are visible holes, rips, dents, or tears to any of the packaging, please notate the extent of the damage in the exceptions area of the delivery slip, and accept your delivery. Contact our customer service department at (877) 460-1646 if the product is found to be damaged after unpacking. Please note the delivery driver is NOT obligated to wait for you to unpack the scooter to inspect before you accept the delivery.


EXTREME DAMAGE:

If there IS an extreme amount of obvious damage to the packaging of your scooter, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL. Immediately notify our customer service department at (877) 460-1646 if a shipment is refused due to extreme damage.


CONCEALED DAMAGE:

If there was NO visible damage to the packaging, but the product is damaged, immediately call our customer service department at(877) 460-1646 to report the damage. Concealed damage claims are limited to 72 hours after delivery in order for us to file a damage claim and provide you with the fastest solution.

It is important you know that our manufacturing partners are putting each product through a 35 point inspection two separate times before shipping. Although the package may not appear damaged, this does not mean it was not mishandled during transit.