About Mobility Direct
Mobility Direct is based out of Florida and registered as Statewide Mobility Inc through the state of Florida. We have been in business since 2014 and for the most part, all our staff members are family or close friends. We have a few locations in South Florida and we're expanding to cover more locations outside of South Florida as we speak. Each of our stores has a wide selection of scooters, lift chairs, and knowledgeable staff members ready to recommend a product that suits your exact needs. Our company has almost every certification available to mobility equipment companies which we proudly display on our website and local showroom(s).
Our Company Mission
When the founder Andrew Fatalo started this company, he had a vision which was to help people with mobility limitations regain their mobility and independence. This goal was accomplished by partnering with the most trusted manufacturing companies such as Pride Mobility, Afikim USA, and many other manufacturers that are known to produce the highest-quality mobility products on the market. Most of the products that we carry offer an industry-leading warranty and an in-home service agreement to cover labor. We believe that by limiting our selection to only offer products backed by great warranties and excellent manufacturer support, we will have a superior selection of products that are designed to provide many years of hassle-free use.
5-Star Rated Customer Support
Our company doesn't only just offer great products and professional sales consultations. We also make it a priority to provide the best customer service possible by being as responsive as possible. We have a dedicated team of customer service representatives that are always here to take your call or answer your email. Most of our customer service requests are replied to and handled within 24 hours and we aim to provide the best customer service experience in the industry. While we are not perfect, we believe that we set ourselves apart from the competition by putting a strong emphasis on customer support long after a sale is made.
Our Non-Commissioned Sales Team
Like many companies, our sales team plays a vital role in our organization and they are dedicated to customer satisfaction, not commission. Our sales force is actually non-commissioned, which we feel provides a better experience for the customer. Our sales staff will never recommend a product that is going to result in higher commissions. Instead, they are incentivized by the number of positive reviews they receive. This keeps our sales force accountable with a goal to maintain the best customer feedback possible. Simply put, when you speak with our sales team members, you can expect to get quality recommendations and honest advice.