Golden Cricket

Golden Technologies Manufacturer Warranty

Mobility Scooters Direct honors a manufacturer’s warranty on Golden Technologies power wheelchairs. The consumer must have the warranty registration form filled out and sent to Golden Technologies to file a claim.

Golden Technologies has provided information throughout the owner’s manual in regards to proper usage and care of your power wheelchair. Failure to adhere to this information will void the warranty of the power wheelchair, it’s parts and the batteries supplied by Golden Technologies The following warranty is granted only to the INITIAL Consumer who has purchased our product and commences on the Date of Purchase by the Consumer from an Authorized Golden Technologies’ Provider. The Consumer must have a warranty registration card filed with Golden Technologies to receive service.

Lifetime Limited Warranty

In the event of defective materials or workmanship, Golden Technologies will repair or replace at our option any of the following structural frame components found to be defective by an authorized Golden Technologies representative:The parts include the steel frame, frame welds, and seat post.

Limited 13 Month Warranty

For the period of thirteen months from the date of purchase, in the event of defective materials or workmanship, Golden Technologies will repair or replace at our option any of the following drive train components found to be defective by an authorized Golden Technologies representative: Motor / Gearbox Assembly & Brake Assembly (electrical function only).

For the period of thirteen months from the date of purchase, in the event of defective materials or workmanship, Golden Technologies will repair or replace at our option any of the following electronic assemblies found to be defective by an authorized Golden Technologies representative: electronic controller, wire harnesses (excludes boot covers), battery chargers.

Note: An increase in operating noise of the transaxle DOES NOT constitute a defect. With normal wear and tear, operating noise is expected to increase. While charging the batteries, it is normal for the battery charger to heat up. The charger is not defective.

One-Year Limited Warranty for Batteries

Warranty Exclusions

Golden Technologies does not provide warranty on any of the items that may require replacements due to normal wear and tare of day to day usage, tires and tubes, abs plastic shrouds, armrest pads, motor brushes, brake pads, bulbs, fuses, and upholstery.

The warranty also excludes the following, loss or theft of items or unit, damages caused by battery fluid or leakage, abuse, misuse, failure to adhere to instructions from owners manual, accident or negligence. It also does not cover improper operation, maintenance or storage. It also does not cover commercial use or other than normal, exceeding the weight capacity of the unit. They do not cover repairs by an unauthorized person once the unit has been tampered with, or circumstances beyond the control of Golden Technologies.

Warranty Service

Warranty work must be performed at an authorized Golden Technologies provider. A third party who does not deal direct with Golden is not authorized to perform work on any Golden Technologies products. All work is warrantied at Golden Technologies discretion. Please read your manual to read the full warranty on your specific product.

30-Day Return Policy (Summary)

We want you to feel confident when ordering from us. That’s why every purchase includes a 30-day return window to report issues and request a return if needed.

If your item arrives defective or not working correctly:
We will work quickly with the manufacturer to repair, replace, or provide a solution, which may include a return, depending on the situation.

If you need to return a product for any other reason:

• A Return Authorization (RMA) is required
• The product must be repackaged in the original packaging
• A restocking fee of up to 20% may apply
• Return shipping costs are the responsibility of the customer

All returns are inspected upon arrival, and any damage or missing components may result in additional deductions.

Before You Order (Important)

• Please keep your original packaging in case a return is needed
• We recommend speaking with a mobility expert to ensure you select the correct product
• Most products ship via freight (18-wheeler), so delivery access must be confirmed

Failure to accept delivery or ensure proper access may result in return and restocking fees.

This is a summary of our return policy.
For full details, please review our complete policy here:
View Full Return Policy

Questions?
Call (877) 460-1646 or email [email protected]