In Home Service Plans for Mobility Scooters & Power Chairs

In-home service plans for mobility scooters, power wheelchairs, and lift chairs are available at Mobility Scooters Direct. In fact, most of the products that you can purchase on our website come with a complimentary in-home service plan FREE of charge. There are many reasons why this is a critical benefit. First, imagine if you were to purchase a used mobility scooter off of a local classified website or a friend or a neighbor. What happens if just a few days after you purchase it, the unit stops working? You will likely rush to Google and try to find a technician who can fix it. You'll be shocked at what comes next. Did you know that most certified mobility scooter repair technician companies will charge a service call fee of $250.00 on average? This is just to come to your house. Many times, they'll charge additional money for labor, diagnostic, parts, and labor. If you were unlucky, you might end up spending in excess of $500-$700 on a repair. When you combine that with the number of funds you purchased on the unit, you could have potentially bought a brand new mobility scooter, power wheelchair, or lift chair!

What really drives this point home is the fact that in-home service plans come included with the vast majority of our products. Be sure to ask your sales representative if an in-home service plan comes standard with your purchase. With certain manufacturers, you can even opt for an extended service plan to never have worries that if a malfunction occurs, you'll be stuck with a hefty repair bill. You'll also enjoy the convenience of having a technician come directly to your home. If you have any product other than travel or folding product, it can be extremely difficult to load up your product into your vehicle and to travel. You might be wondering, "What exactly is included with my in-home service plan?"

Benefits of In-Home Service Plans with Mobility Scooters Direct

You can expect the following benefits if your product has a complimentary in-home service plan:

• In-Home Service - Forget about loading a heavy mobility scooter or power wheelchair and spending hours of your day traveling and waiting for your scooter. You can now wait in the comfort of your home for a technician to arrive.
• Diagnostics - Diagnostics are sometimes charged by technicians in addition to a service call. With our service plans, you'll enjoy complimentary diagnostics. 
• Labor - Labor is usually charged at $75.00 per hour and with our in-home service plans, you will not be responsible for this cost on any part that is included under the warranty.
• Travel Charges - Some companies will start charging after a certain mile. For example, if you are more than 20 miles away, some companies will charge 1 dollar per mile. This is not the case with in-home service plans. 

One important note is to look at the warranty tab on each product you are interested in. Each manufacturer typically offers its own warranty which differs from other manufacturers. To find the warranty tab, look at the referenced image above. Each product will have a warranty tab. If you have any specific questions about the warranty information, please give us a call. We'd be happy to get you the answers that you need.

Mobility Scooters Direct is proud to support your local small businesses. Some larger companies take business away from your local businesses and attempt to build out their own network. Being able to give business to your local providers allows your community to thrive and we're grateful for working with every single partner of ours. 

Details of the In-Home Service Plans

Below are the key details of the in-home service plans for mobility scooters, power wheelchairs, and lift chairs:

After working with our valued customers for well over 5 years, we understand that your product is extremely important to your independence and freedom. Many simply rely on their product to help them get around. For this reason, we take service claims very seriously and work our hardest to get a local technician to your residence as quickly as possible. On average, it can take around 5 business days as the technician must have a clear schedule in order to see you. If you are in a remote area, this time frame may double to 10 business days. 

Any parts that a technician deems necessary to replace that are covered under the manufacturer's original warranty will be fully supported by Mobility Scooters Direct. If a part happens to fall outside of the warranty, you will be responsible for the cost of the part. Once again, we encourage you to read the warranty tab and ask us about any specific questions you have about the warranty. 

Labor is fully covered on all parts that fall within the manufacturer's original warranty. Also, keep in mind that travel charges and in-home diagnostics are also fully covered. You will not be liable for additional out of pocket expenses on a parts + labor service contract which comes with select manufacturers. 

After a technician diagnosis your product, and concludes that a new part is necessary for your product to function as intended from the manufacturer, that part will be shipped to you via standard shipping. If time is of the essence, you can request the part be expedited but will be responsible for any shipping cost overages. 

It is important to note that for the warranty's to remain valid, you must use the product as intended. This information can be found in the user manual and easily accessible on nearly every single product on our website. If your scroll down on any product page, you will see User Manual in large text. See the image below for reference. If you use the product for other purposes, this can void your in-home service plan. For instance, if you try to bring your scooter to a local beach and it gets both saltwater and sand in it, that could void the service contract. 

The service contracts are non-transferable. If you sell your product to a new person, the service contract ends. If you move, your service plan is still valid. Be sure to call us to advise us of your new location. 

As mentioned previously, if you like the idea of a 1-year in-home service contract you can increase the length of time to 2 or 3 years on select products. Be sure to ask your sales representative for more information about upgrading your service plan.