Pride Go-Go Ultra X Gen 3

Pride Mobility Mobility Scooter Warranty

Limited Lifetime Warranty

Mobility Scooters Direct is proud to back Pride Mobility’s scooter and power wheelchair manufacturer warranty. For the lifetime of your product from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship. STRUCTURAL FRAME COMPONENTS, INCLUDING: MAIN FRAME | SEAT POST | FORK | TILLER FRAME

Limited Two Year Warranty

For two years from the original date of purchase, Pride will repair or replace at their option to the original purchaser, free of charge, any of the following parts that are found defective by an authorized provider of Pride Mobility, the transaxle, brake, bushings, bearings, motor brake (electronic function only), electronic controllers, joysticks, chargers, wire harnesses, and any other electronic sub-assembly.

Limited Six Month SLA Battery Warranty

The SLA batteries in your unit are covered by a separate six-month warranty provided by the battery manufacturer and they are not warranted by Pride Mobility whatsoever. NOTE: STARTING FROM THE DATE OF DELIVERY, BATTERY CHARGE MUST BE MAINTAINED TO ENSURE WARRANTY COVERAGE. FOR MOBILITY PRODUCTS THAT ARE NOT USED REGULARLY, OR DURING PERIODS OF STORAGE PRIOR TO AND AFTER THE PURCHASE DATE, BATTERIES MUST BE CHARGED ONCE A WEEK, FOR 24 HOURS. FAILURE TO DO SO WILL VOID THE BATTERY WARRANTY. 

LifePo4 Battery Warranty Information

Each product that comes with Lithium batteries, will have a warranty that is specific for that model. Below is a chart showing the warranty information for each model that either comes with lithium batteries or that can be upgraded to have lithium batteries. Lithium batteries are including LifePo4 chemistry.

Reconditioned Units Warranty

All recondition units are covered by a six-month warranty from the original date of purchase.

Warranty Exclusions

This warranty does not provide for the items that may require replacement due to normal wear and tear. Those items are as follows, the ABS plastic shrouds, motor brushes, upholstery and seating, brake pads, tires and tubes, and fuses and bulbs.
They also do not cover circumstances beyond the control of Pride Mobility. Labor, service, shipping, and any other charges for repair of the product, unless specifically authorized in advance by Pride Mobility. No repair and or modifications to the units in any part without specific consent from Pride Mobility. Exclusions also include contamination, abuse, misuse, accident or negligence, battery fluid spillage or leakage, use other than normal design specifications, improper operation, maintenance, or storage.

Please note that if there is an increased operational noise in the transaxle, the warranty will not apply. This means the unit was abused and excessive strain was put on the scooter or power wheelchair. Batteries found to be completely discharged will not be warranted. Batteries found to have gradual deterioration will also not be covered under warranted because of normal wear and tear use. For more specific warranty information to a specific product please read the user manual provided online or with the product.

Service Checks & Warranty Service

Warranty service must be performed by an authorized Pride Provider. Do not return faulty parts to Pride without prior written authorization. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the purchaser. Failure to follow the instructions, warnings, and noties in the owner's manual and those located on your product product can result in personal injury or product damage and will void Pride's warranty.

Proposition 65 warning

POWER CHAIRS & SCOOTERS - WARNING: This product can expose you to chemicals including lead and lead components, which is [are] known to the State of California to cause cancer or birth defects or other reproductive harm.For more information go to www.P65Warnings.ca.gov.

30-Day Return Policy (Summary)

We want you to feel confident when ordering from us. That’s why every purchase includes a 30-day return window to report issues and request a return if needed.

If your item arrives defective or not working correctly:
We will work quickly with the manufacturer to repair, replace, or provide a solution, which may include a return, depending on the situation.

If you need to return a product for any other reason:

• A Return Authorization (RMA) is required
• The product must be repackaged in the original packaging
• A restocking fee of up to 20% may apply
• Return shipping costs are the responsibility of the customer

All returns are inspected upon arrival, and any damage or missing components may result in additional deductions.

Before You Order (Important)

• Please keep your original packaging in case a return is needed
• We recommend speaking with a mobility expert to ensure you select the correct product
• Most products ship via freight (18-wheeler), so delivery access must be confirmed

Failure to accept delivery or ensure proper access may result in return and restocking fees.

This is a summary of our return policy.
For full details, please review our complete policy here:
View Full Return Policy

Questions?
Call (877) 460-1646 or email [email protected]