Pride VivaLift!® - Tranquil 2 Lift Chair

LIFETIME WARRANTY (Provided by The Manufacturer Pride Mobility)

Pride offers a lifetime warranty on the lift and recline mechanisms and chair frame. Pride warrants that the lift and recline mechanisms and chair frame on your lift chair will be free from defects under normal use and that service is available for as long as the chair is in use by the original owner. This lifetime warranty covers the lift and recline mechanisms against metal fatigue, defective welds, and bushings.

NOTE: Pride reserves the right to replace only the part of the lift and recline mechanism or chair frame that may be defective.

NOTE: Power Lift Recliners are not designed to be used as a bed. Such use may shorten product life and voids he warranty.

NOTE: Power Lift Recliner model numbers may contain a prefix or suffix (i.e., prefixes LC, NM, or SR; suffixes S, M, L, PW, etc.). When referring to the information contained in this warranty, look for only the numeric portion of your specific model.

EXCLUSIONS: The Lifetime Warranty on the recline mechanisms and chair frame does not extend to the following models, which are covered by the separate warranties: 102, 105, 106, 107, and 358 XXL.

SEVEN-YEAR PRO-RATED WARRANTY (HERITAGE, INFINITY, OASIS COLLECTIONS, AND 108)

For the first four (4) years from the date of purchase, Pride will repair or replace at our option to the original purchaser any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

Motor | Hand Control | Transformer/Control Boxes | Heat Pad (except VivaLIFT!) | Massage Unit (except VivaLIFT!) | Chair Frame (358XXL Only) | Recline Mechanism (358 XXL Only)

For three (3) additional years, a pro-rated warranty will be made available for the following parts:

Motor | Hand Control | Transformer/Control Boxes | Heat Pad (except VivaLIFT!) | Massage Unit (except VivaLIFT!) | Chair Frame (358XXL Only) | Recline Mechanism (358 XXL Only)

Pride will warrant these components with the following pro-rated schedule:

Fifth year: 25% off suggested retail price

Sixth year: 15% off suggested retail price

Seventh year: 5% off suggested retail price

Two-Year Limited Warranty (250)

For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

ONE-YEAR LIMITED WARRANTY (102, 105, 106, 107, AND 158)

For one (1) year from the date of purchase, Pride will repair or replace at our option to the original purchaser any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

Motor | Hand Control | Transformer/Control Boxes | Chair Frame | Recline Mechanism

RF WIRELESS PENDANT WARRANTYAll RF Wireless Pendants are covered against breakage by a 90-day warranty from Pride effective from date of purchase. Warranty excludes loss of pendant.

LITHIUM-ION BATTERY PACKThe lithium-ion battery pack is covered by a twelve (12) month (1 year) warranty.

WARRANTY EXCLUSIONSThis warranty does not extend to fabric. Pride is not responsible or obligated to pay for labor, service calls, shipping, and/or any other charges incurred for repair of the product. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the purchaser. Please contact your authorized Pride provider for information on the current cost associated with a service visit.

Circumstances beyond the control of Pride | Labor, service calls, shipping and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Pride | Repairs and/or modifications made to any part without specific consent from Pride

Exclusions also include components with damage caused by:

Contamination | Abuse, misuse, accident, or negligence | Battery fluid spillage or leakage | Commercial use or use other than normal | Improper operation, maintenance, or storage

IMPLIED WARRANTIES

Implied warranties, including those of merchant-ability and fitness for a particular purpose, are limited to one (1) year from the date of purchase and to the extent permitted by law. Any and all other implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages. The above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights which vary from state to state.

Proposition 65 warning

LIFT CHAIRS: WARNING: This product can expose you to chemicals including wood dust or sawdust, which is [are] known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

CRUCIAL INFORMATION:

YOU MUST KEEP YOUR ORIGINAL PACKAGING IN ORDER TO RETURN YOUR PRODUCT. 

YOU SHOULD ALWAYS SPEAK WITH ONE OF OUR MOBILITY PRODUCT EXPERTS BEFORE ORDERING TO VERIFY YOUR ORDER DETAILS.

IF YOU WANT TO RETURN A PRODUCT BECAUSE YOU ORDERED THE WRONG PRODUCT, YOU WILL BE SUBJECT TO A 20% RESTOCKING FEE AND YOU WILL NEED TO PAY FOR RETURN SHIPPING. 

MOST PRODUCTS ARE SHIPPED ON A FREIGHT LINER (18-WHEELER). IT IS YOUR RESPONSIBILITY TO ENSURE THAT 18-WHEELER TRUCKS CAN REACH YOUR SHIPPING DESTINATION. OTHERWISE, YOU MAY NEED TO MEET THE DRIVER SOMEWHERE THAT IS ACCESSIBLE BY AN 18-WHEELER TRUCK. FAILURE TO ACCEPT DELIVERY WILL RESULT IN RESTOCKING AND RETURN SHIPPING FEES. 

Please note that this is a summary of our return policy, the full return policy can be found here: https://www.mobilityscootersdirect.com/return-policy. 

NOTE: The batteries that you receive with your powered mobility device may vary in capacity rating (amp-hour). The battery specifications that you see on our website for the AH rating are not always what you will receive. Depending on inventory, you may receive batteries that are slightly higher or lower in capacity. Manufacturers use the group size specification when shipping batteries, not the AH rating. The slight variance in AH rating will not impact that overall travel range significantly. 

Please call or email our customer service department if you have any questions at (877) 460-1646 or help@mobilitydirect.com

Summary of Return Policy:

Mobility Direct offers a 30-day return policy which means that when you receive your product, you have 30 days to ensure it's working as intended. If the product is defective or not working, we will either work with the manufacturer to ensure the unit is fixed (if possible) or we can have the product returned at no cost to you in most cases. If a product arrives defective, we will act in a timely manner to get the product fixed by a local technician. If that is not possible, we will offer to have the product exchanged or returned for a complete refund.

If your product is working fine without any defects or damage, you may still return the unit within that 30-day return period but you will be required to: 

1. Request a return authorization (RMA) from our customer service department. 

2. Repackage the product in the original packaging.

3. Ship the product back to one of our receiving locations. 

Once we receive the product and inspect it for damage you will be refunded the amount of the product minus a restocking fee of up to 20%. If the product is damaged, the costs to replace parts and repair the unit will also be deducted from the total refund amount. 

How to Handle Your Product Delivery

Please follow the steps below BEFORE SIGNING for and ACCEPTING Delivery:

NO VISIBLE DAMAGE:

If there are NO visible holes, rips, dents, or tears to any of the packaging, then please sign and accept your delivery without making exceptions.

VISIBLE DAMAGE:

If there are visible holes, rips, dents, or tears to any of the packaging, please note the extent of the damage in the exceptions area of the delivery slip, and accept your delivery. Contact our customer service department at (877) 460-1646 if the product is found to be damaged after unpacking. Please note the delivery driver is NOT obligated to wait for you to unpack the scooter to inspect before you accept the delivery.

EXTREME DAMAGE:

If there IS an extreme amount of obvious damage to the packaging of your scooter, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL. Immediately notify our customer service department at (877) 460-1646 if a shipment is refused due to extreme damage.

CONCEALED DAMAGE:

If there was NO visible damage to the packaging, but the product is damaged, immediately call our customer service department at(877) 460-1646 to report the damage. Concealed damage claims are limited to 72 hours after delivery in order for us to file a damage claim and provide you with the fastest solution.

It is important you know that our manufacturing partners are putting each product through a 35-point inspection two separate times before shipping. Although the package may not appear damaged, this does not mean it was not mishandled during transit.