Many customers ask if they pay for inside delivery does that mean that the shipment will arrive inside their apartment that’s in a building and not on the first floor. Unfortunately, that is not guaranteed, if you want your unit delivered to your unit that is not on the first floor, you should consider a few variables.

First, most small scooters that are considered folding or travel-friendly ship in smaller boxes via FedEx. If that is the case, you should call and ask FedEx if they will deliver to your front door. You can also speak with the front desk or association of your building to see how big-box deliveries are handled.

If you want to be 100% safe, you can always pay for the white glove delivery service which is guaranteed to have the unit delivered to your home. White glove delivery service also includes assembly and they will remove the packaging from the home for you upon request. NOTE: Original packaging is required to make a return.

We recommend doing what you can to have someone help you bring the box to your unit to avoid paying for white glove delivery which can be expensive. White glove delivery also delays the shipment significantly.