Which batteries are allowed to travel on airplanes?
Almost all of our batteries are lead-acid dry cells and non-spillable, with the exception of lithium batteries, meaning that they...
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General FAQs
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Do you work with Medicare or any other insurances?
No, we do not. However, we do offer PayPal in which you can finance and pay low monthly payments. Medicare... -
What is your return policy if I don’t like the scooter?
Returns for purchases must be pre-authorized by Mobility Scooters Direct.com and are subject to a 20% restocking fee. Return shipping... -
Can I call to place my order?
We understand that not everyone is computer savvy. If this is the case, you can call us directly to place... -
How long will it take to receive my scooter or wheelchair?
If your order was placed after 1:00 PM EST, your order will be processed the next business day. Most times,... -
How do I add accessories to my order?
It is quite simple. With our mobility scooters and our power wheelchairs, we give a cup holder & arm bag... -
Is the website secure for ordering?
Yes, we use Malware Scanning and encrypted using SSL (Secure Socket Layer) technology. Also, we do not allow third party... -
Does Mobility Scooters Direct.com offer promotions?
Yes, on our website, you can enter your email and receive special offers. Also, we have a mobility scooter giveaway... -
Why are your prices lower than competitors?
We have a great business relationship with many manufacturers, this allows us to sell at manufacturer direct pricing. We also... -
How do I get service on my mobility scooter or power wheelchair?
Many of our products come with a Manufacturers Contract purchased by us to protect you. Because we care about our...
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