Returns for purchases must be pre-authorized by Mobility Scooters Direct.com and are subject to a 20% restocking fee. Return shipping fees will also be charged as well. Because of FDA regulations, mobility scooters and power wheelchairs must be inspected and tested upon return. Due to the weight and DOT standards for shipping heavy items with batteries, the return shipping costs tend to be anywhere from $100 – $250 depending on the size and battery type.