No, the warranty is non-transferable. Andrew FataloAndrew Fatalo is the owner of Statewide Mobility Inc & Mobility Scooters Direct. He has been in the mobility product industry since 2005 and knows a ton about e-commerce marketing. Further, Andrew Fatalo holds numerous mobility product certifications that are all are up to […]
My joystick controller won’t work, but the lights are on and the batteries are brand new. How can I fix this?
First, verify that the cable for the joystick is not disconnected. If it is connected, you may just need to unlock the joystick. We have a tutorial video that shows you how to do it. Would you like me to send you the video in a text message or email? […]
My mobility scooter is making a squeaking sound, how can I fix that?
You probably just need to clean the bearing which is in the middle of the wheel. If you take the tire off and then brush it with some bearing cleaner or WD-40 it should solve the problem. Usually, it’s just some debris that is in the wheel bearing that causes […]
What is the difference between a 4 wheel and a 3 wheel mobility scooter?
3 wheel mobility scooters can turn sharper and usually weigh less. 4-wheel mobility scooters don’t turn as sharply, but they are less likely to tip over. Here is a video that goes over the difference between a 3 and 4 wheel mobility scooter: Andrew FataloAndrew Fatalo is the owner of […]
How do I adjust the height of my seat?
You remove the seat, then remove the battery pack, then you can adjust the height of the seat post with the quick release pin and the 4 different holes. Each hole is going to set the seat post at a different height. Check out this video tutorial if you’d like. […]
My motor is making noise, what should I do?
If the unit is being overloaded with a load that is near the max limit, that can cause the axle to bend. You may also just have something stuck in the wheels or motor area by the axle. Did you check to see if there is any debris under the […]
How do I return my item?
Returns are eligible within 30 days of receiving your product. If your product is working fine, but you just don’t want it, you will be subject to a 20% restocking fee and you are required to ship it back to us with the original packaging. Please view our return policy […]
If I pay for white glove delivery, will my order be delayed?
Yes, by at least 2 weeks, and to be honest, it’s not worth the price. It’s done by a third party. You can easily pay a handyman a fraction of the price to assemble your product when it arrives. We have unboxing videos for almost every popular product. You must […]
Why does my Transformer Scooter keep powering down?
Question: Why is my Transformer Scooter turning off randomly? Answer: Usually, this is because the scooter is being overheated due to weight capacity limitations or inclines that are too steep. It can also happen if you are using this scooter on grass or carpet. Transformer scooters are really not meant […]
What is a potentiometer used for?
Question: What is a mobility scooter potentiometer? What does it do? Answer: A potentiometer will control the voltage flowing from the battery to the motor. It also sends the controller the signal to go forward or backward. If you need a new potentiometer, please call our mobility scooter parts department […]