AFIKIM Afiscooter SE

WARRANTY POLICY FOR CUSTOMER OF AFIKIM ELECTRIC VEHICLES

Provided that the scooter is unpacked within 1 month from the date of Delivery, Afikim Electric Vehicles hereby warrants, guarantees and undertakes the responsibility to replace free of charge defective part items material, according to the policy herby mentioned.

TWO-YEAR FULL WARRANTY – INCLUDED LABOR

For two (2) years from the date of delivery to the original purchaser, Afikim Electric Vehicles will replace free of charge, any of the following parts found upon examination by an authorized representative of Afikim Electric Vehicle to be defective in material and/or workmanship:

Structural Frame Components, Including:

• Main Frame
• Bearings & Bushings
• Seat Post
• Tiller Frame
• Harnesses
• Power Units
• Controllers
• Chargers
• Electronic Items - Front board, Display Board, Front Light, Rear Lights, Blinkers, USB Chargers Etc.
• Of The Shelf items – Switches, key switches, brakes, fuses, Gas pistons, Shock absorbers, Potentiometer, Speed Sensors, Fork etc.

NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.

Sealed Lead Acid Battery Warranty Information

To obtain a replacement battery, you must present your original battery to an IB Authorized Warranty Dealer or All Battery Center Store that has an appropriate replacement battery in stock. That dealer will have a reasonable time to test your original battery and, if defective, replace it according to the terms of the limited warranty. Please note, the battery must be fully-charged at the time of testing. To learn more please click this link.

Warranty Exclusions

The warranty shall not apply to serial-numbered products if the serial number has been removed or defaced. Products subjected to negligence, accident, improper operation, maintenance, or storage. Products modified without Afikim Electric Vehicles express written consent including, but not limited to, modification using unauthorized parts or attachments. Products damaged by reason of repairs made to any component without the specific consent of Afikim Electric Vehicles This warranty does not extend to those items which may require replacement due to normal wear and tear:

• ABS Plastic Shrouds
• Motor Brushes
• Brake Pads
• Tires & Tubes
• Bulbs
• Batteries - NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period or worn out through heavy use is not covered .
• Circumstances beyond the control of Manufacturer

SCOPE OF WARRANTY

The term 'replace free of charge refers to the following Scope that will be performed and borne in full by Afikim Electric Vehicles: Shipping and other charges incurred for the delivery of the part to the customer premises. Note: Afikim Electric Vehicles reserves the right to request proof of purchase upon making a warranty claim.

WARRANTY EXTENSION

Afikim Electric Vehicles offers a 3rd-year extension to the policy at the time of initial purchase. Please contact dealer for further info

CRUCIAL INFORMATION:

YOU MUST KEEP YOUR ORIGINAL PACKAGING IN ORDER TO RETURN YOUR PRODUCT. 

YOU SHOULD ALWAYS SPEAK WITH ONE OF OUR MOBILITY PRODUCT EXPERTS BEFORE ORDERING TO VERIFY YOUR ORDER DETAILS.

IF YOU WANT TO RETURN A PRODUCT BECAUSE YOU ORDERED THE WRONG PRODUCT, YOU WILL BE SUBJECT TO A 20% RESTOCKING FEE AND YOU WILL NEED TO PAY FOR RETURN SHIPPING. 

MOST PRODUCTS ARE SHIPPED ON A FREIGHT LINER (18-WHEELER). IT IS YOUR RESPONSIBILITY TO ENSURE THAT 18-WHEELER TRUCKS CAN REACH YOUR SHIPPING DESTINATION. OTHERWISE, YOU MAY NEED TO MEET THE DRIVER SOMEWHERE THAT IS ACCESSIBLE BY AN 18-WHEELER TRUCK. FAILURE TO ACCEPT DELIVERY WILL RESULT IN RESTOCKING AND RETURN SHIPPING FEES. 

Please note that this is a summary of our return policy, the full return policy can be found here: https://www.mobilityscootersdirect.com/return-policy. 

NOTE: The batteries that you receive with your powered mobility device may vary in capacity rating (amp-hour). The battery specifications that you see on our website for the AH rating are not always what you will receive. Depending on inventory, you may receive batteries that are slightly higher or lower in capacity. Manufacturers use the group size specification when shipping batteries, not the AH rating. The slight variance in AH rating will not impact that overall travel range significantly. 

Please call or email our customer service department if you have any questions at (877) 460-1646 or [email protected]

Summary of Return Policy:

Mobility Direct offers a 30-day return policy which means that when you receive your product, you have 30 days to ensure it's working as intended. If the product is defective or not working, we will either work with the manufacturer to ensure the unit is fixed (if possible) or we can have the product returned at no cost to you in most cases. If a product arrives defective, we will act in a timely manner to get the product fixed by a local technician. If that is not possible, we will offer to have the product exchanged or returned for a complete refund.

If your product is working fine without any defects or damage, you may still return the unit within that 30-day return period but you will be required to: 

1. Request a return authorization (RMA) from our customer service department. 

2. Repackage the product in the original packaging.

3. Ship the product back to one of our receiving locations. 

Once we receive the product and inspect it for damage you will be refunded the amount of the product minus a restocking fee of up to 20%. If the product is damaged, the costs to replace parts and repair the unit will also be deducted from the total refund amount. 

How to Handle Your Product Delivery

Please follow the steps below BEFORE SIGNING for and ACCEPTING Delivery:

NO VISIBLE DAMAGE:

If there are NO visible holes, rips, dents, or tears to any of the packaging, then please sign and accept your delivery without making exceptions.

VISIBLE DAMAGE:

If there are visible holes, rips, dents, or tears to any of the packaging, please note the extent of the damage in the exceptions area of the delivery slip, and accept your delivery. Contact our customer service department at (877) 460-1646 if the product is found to be damaged after unpacking. Please note the delivery driver is NOT obligated to wait for you to unpack the scooter to inspect before you accept the delivery.

EXTREME DAMAGE:

If there IS an extreme amount of obvious damage to the packaging of your scooter, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL. Immediately notify our customer service department at (877) 460-1646 if a shipment is refused due to extreme damage.

CONCEALED DAMAGE:

If there was NO visible damage to the packaging, but the product is damaged, immediately call our customer service department at(877) 460-1646 to report the damage. Concealed damage claims are limited to 72 hours after delivery in order for us to file a damage claim and provide you with the fastest solution.

It is important you know that our manufacturing partners are putting each product through a 35-point inspection two separate times before shipping. Although the package may not appear damaged, this does not mean it was not mishandled during transit.