EV Rider - Heartway USA - Vita Monster

$5,495.00
In stock
SKU
S12X

Free Shipping & No Sales Tax on Most Products

30-Day Hassle-Free Returns
On Most Scooters, Wheelchairs & Lift Chairs
Important Information

EV Rider is one of the most in demand brands when it comes to Mobility products. They include a 1 year parts warranty for your mobility scooter purchase. We highly recommend consulting with our product experts before placing your order. Make sure to charge your batteries daily for the first 2 weeks during the break-in period. The batteries must be broken in for a few weeks to reach optimal range.


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Heartway USA S12X Vita Monster

This is one of the COOLEST and most POWERFUL scooters on the market. Check out our custom review videos below to learn more about this powerful 4-wheel electric scooter!

 

Transporting The Monster Scooter With a Lift System

A big problem with big scooters is transporting them when going on vacation or to places that you aren't able to ride the scooter to. For example, if you are going on a vacation and you want to take your Vita Monster, you will need either a scooter trailer or, a Tri-Lift HD. Check out the Tri-Lift HD demonstration picture below to see how it works. We offer this product for sale with free shipping and we don't charge sales tax!

 

 

The Heartway USA S12X Vita Monster mobility scooter is one of the best heavy duty mobility scooters on the internet sold by Mobility Scooters Direct. When it comes to heavy-duty scooters, they can be very pricey, especially in retail stores. The S12X Vita Monster mobility scooter is a great scooter for outdoor travel. The Heartway S12X Vita Monster mobility scooter features a large and comfortable 20" seat and can travel up to 28 miles per charge. The high-quality motor and electronics on this heavy-duty are designed to last for many years. There are many different types of off-road mobility scooters out there, but this S12X Vita Monster is on another extreme level. It can handle off-road terrain that very few other models can.

S12X Vita Monster Mobility Scooter Features

EV Rider came out with this reliable S12X Vita Monster 4-wheel mobility scooter for users who want something dependable and powerful machine. Its innovative technology allows users to easily ride through most tough terrains while managing a large weight capacity. Its weight of 350 lbs allows for great power and performance. The S12X Vita Monster has great maneuverability for a heavy-duty model, turning at a radius of 53". Did we also mention that this mobility scooter is capable of holding 350 lbs in weight. It has a top speed of 11.5 MPH and can handle up to a 12-degree incline. It has a 4" ground clearance, 15" rear tires with an aggressive tread and a full suspension kit. This scooter can handle almost any type of terrain including dirt, gravel, mulch trails, and more! It has a full delta, a wrap-around tiller with ergonomic handles that make it easy to control. It also has a full LED backlit dash that shows you the battery charge, temperature, speed, and much more. All in all, we are very impressed with the performance of this scooter and we highly recommend it to anyone who wants an extreme, off-road machine!

 

The S12X Vita Monster Mobility Scooter is one of the top choices for outdoors, you can always view the rest of our options on our off-road mobility scooters page. Alternatively, if you'd like to see a complete list of all our mobility scooters with the option to use inventory filters (i.e. price, brand, speed, etc) click on the main tab at the top of the page. Click here to see all of EV Rider Mobility Scooters that we offer.

Why the S12X Vita Monster Mobility Scooter is Great for Travel

  • Model: S12XVITAMONSTER
  • 22" Captains Sport Seat
  • Full LED Light Kit
  • Independent Double A-Arm, Rear: 3D Suspension
  • 900W 4-Pole Motor, Transaxle Gear

Mobility Product Parts

As a dealership we carry different brands which give us access to all the parts for that specific brand that are still being produced. To see all of our parts listing, you can visit our mobility scooters parts page. For further assistance, you can also call our Mobility Direct Parts Department Phone Number: 877-321-3241.

Owner Manual & Sales Brochure Download Links

To download or view the owner manual please click this Heartway Vita Monster 4 Wheel Mobility Scooter Owners Manual link.

 

To download or view the brochure please click this Heartway Vita Monster 4 Wheel Mobility Scooter brochure link.

More Information
ManufacturerEV Rider
Maximum Speed9.5 – 11 MPH
Weight CapacityUp to 350 LBS
Total Weight330 LBS
Heaviest Piece220 LBS
Travel RangeUp to 28 Miles
Ground Clearance4.00"
Incline Rating12°
SuspensionFront: Independent Double A-Arm, Rear: 3D Suspension
Overall Length64"
Overall Width31"
Overall Height46" - 54"
Drive ModesFWD & REV (2 Speed Mode)
Peak Motor Watts900
Cup HolderYes
Turning Radius53"
Seat TypeCaptains Seat
Seat Width20"
Seat Depths19"
Seat Back Height23" - 30"
Height Adjustable SeatYes
Seat to ground height29.5"
Headrest Height7"
Hitch Receiver1" Universal Hitch
Seat ReclineYes
Seat ReclineYes
Seat BeltYes
Seat RotationYes
Seat SliderYes
Seat Post TypeClover
Seat RemoveableYes
Elevating SeatNo
Power Elevating SeatNo
Height Adjustable ArmrestsYes
Width Adjustable ArmrestsNo
Flip-Back ArmrestsYes
Removable Armrests Yes
Adjustable Tiller FeatureYes - Tiller Lever
Throttle TypeAmbidextrous Lever System
Tire TypeAir Filled
Front Tire Size13" x 4.5"
Rear Tire Size14"
Basket IncludedNo - Optional Accessory
Storage CompartmentsNo
Lights EquippedYes - Front & Rear
HornYes
MirrorsYes
Key FobNo
Alarm SystemNo
Battery TypeSLA: 12V 75 AH
Number of Batteries2
Battery Charger Specs24 Volt 8 Amp
Battery Charger TypeSLA
Battery Charger ConnectionXLR (3-pin)
Watt Hours1800
Charging Port(s)On Tiller
Speaker SystemNo
Motor Size4‐Pole
ElectronicsS-DRIVE 200 Amp
Digital DisplayYes
Controller TypeS-DRIVE 200 Amp
USB Charging PortNo
Service ContractNo
Service Agreement LengthNone
Battery Warranty6-Months Limited
Electronics Warranty1-Year Limited
Motor Warranty1-Year Limited
Structural Warranty3-Year Limited

EV Rider Limited Three Year Warranty

Mobility Scooters Direct backs EV Rider’s manufacturer warranty which is a limited three-year warranty. This warranty is good for all structural frame complements, including platform, seat post, and the frame and tiller. These warranties are only guaranteed to the original purchaser and they are not transferable.

Limited One Year Warranty

One (1) year from the date of purchase, if any part or electronic component of the Scooter or charger is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.

6 Month Limited Warranty

All spare parts carry a six month limited warranty from the day of sale. This includes replacement batteries and chargers sold separately from the original scooter purchase.

SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.

Warranty Exclusions

ONE-YEAR WARRANTY EXCEPTIONS Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter).

The batteries are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-NRide scooter.

Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:

  • Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
  • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
  • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
  • Used other than for the purpose of the purchaser’s mobility.
  • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
  • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.

CRUCIAL INFORMATION:


YOU MUST KEEP YOUR ORIGINAL PACKAGING IN ORDER TO RETURN YOUR PRODUCT. 


YOU SHOULD ALWAYS SPEAK WITH ONE OF OUR MOBILITY PRODUCT EXPERTS BEFORE ORDERING TO VERIFY YOUR ORDER DETAILS.


IF YOU WANT TO RETURN A PRODUCT BECAUSE YOU ORDERED THE WRONG PRODUCT, YOU WILL BE SUBJECT TO A 20% RESTOCKING FEE AND YOU WILL NEED TO PAY FOR RETURN SHIPPING. 


MOST PRODUCTS ARE SHIPPED ON A FREIGHT LINER (18-WHEELER). IT IS YOUR RESPONSIBILITY TO ENSURE THAT 18-WHEELER TRUCKS CAN REACH YOUR SHIPPING DESTINATION. OTHERWISE, YOU MAY NEED TO MEET THE DRIVER SOMEWHERE THAT IS ACCESSIBLE BY AN 18-WHEELER TRUCK. FAILURE TO ACCEPT DELIVERY WILL RESULT IN RESTOCKING AND RETURN SHIPPING FEES. 


Please note that this is a summary of our return policy, the full return policy can be found here: https://www.mobilityscootersdirect.com/return-policy


NOTE: The batteries that you receive with your powered mobility device may vary in capacity rating (amp-hour). The battery specifications that you see on our website for the AH rating are not always what you will receive. Depending on inventory, you may receive batteries that are slightly higher or lower in capacity. Manufacturers use the group size specification when shipping batteries, not the AH rating. The slight variance in AH rating will not impact that overall travel range significantly. 


Please call or email our customer service department if you have any questions at (877) 460-1646 or [email protected]

Summary of Return Policy:

Mobility Direct offers a 30-day return policy which means that when you receive your product, you have 30 days to ensure it's working as intended. If the product is defective or not working, we will either work with the manufacturer to ensure the unit is fixed (if possible) or we can have the product returned at no cost to you in most cases. If a product arrives defective, we will act in a timely manner to get the product fixed by a local technician. If that is not possible, we will offer to have the product exchanged or returned for a complete refund.


If your product is working fine without any defects or damage, you may still return the unit within that 30-day return period but you will be required to: 


1. Request a return authorization (RMA) from our customer service department. 


2. Repackage the product in the original packaging.


3. Ship the product back to one of our receiving locations. 


Once we receive the product and inspect it for damage you will be refunded the amount of the product minus a restocking fee of up to 20%. If the product is damaged, the costs to replace parts and repair the unit will also be deducted from the total refund amount. 

How to Handle Your Product Delivery


Please follow the steps below BEFORE SIGNING for and ACCEPTING Delivery:


NO VISIBLE DAMAGE:

If there are NO visible holes, rips, dents, or tears to any of the packaging, then please sign and accept your delivery without making exceptions.


VISIBLE DAMAGE:

If there are visible holes, rips, dents, or tears to any of the packaging, please note the extent of the damage in the exceptions area of the delivery slip, and accept your delivery. Contact our customer service department at (877) 460-1646 if the product is found to be damaged after unpacking. Please note the delivery driver is NOT obligated to wait for you to unpack the scooter to inspect before you accept the delivery.


EXTREME DAMAGE:

If there IS an extreme amount of obvious damage to the packaging of your scooter, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL. Immediately notify our customer service department at (877) 460-1646 if a shipment is refused due to extreme damage.


CONCEALED DAMAGE:

If there was NO visible damage to the packaging, but the product is damaged, immediately call our customer service department at(877) 460-1646 to report the damage. Concealed damage claims are limited to 72 hours after delivery in order for us to file a damage claim and provide you with the fastest solution.

It is important you know that our manufacturing partners are putting each product through a 35-point inspection two separate times before shipping. Although the package may not appear damaged, this does not mean it was not mishandled during transit.